FAQ

ORDERS

I want to make an order but I will be travelling, could I receive it later?
Yes, in the shopping cart page, you will see a "NOTES" section where you can tell us from what day you want to receive the package and we will send it from that day, to make sure it arrives when you have returned home.

 

If my order is a gift, can I request a dedicated card?
Of course! In the shopping cart you will see a section that says "Notes". You can write there the note you want us to add to your package.

 

Can I order a piece of jewelry or tableware that is 'SOLD OUT'?
Yes, write us through the contact form and we'll let you know when it'll be available again.

 

Why do I need to include my phone number in my shipping data? The phone number is essential for the courier company to contact you in case you are not at home at the time of delivery.

What happens if the product arrives broken? At KUUS we strive to pack everything carefully. But if any part arrives broken, please contact us so that we can make the complaint to the courier company. We will need you to take some pictures with the original packaging for us to send them to our courier company.

 

How should I take care of my KUUS jewelry? We've put up a mini guide so you know how to keep your KUUS pieces in perfect condition. You can check it out here.