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BROKEN PRODUCT

At KUUS, we strive to package all products with great care and attention so they arrive safely, but sometimes minor accidents occur during courier services.

If a product arrives broken, you must notify KUUS using the WHATSAPP button you see on the screen.

You must also send us an email to kuusspecialthings@gmail.com, indicating "BROKEN PRODUCT" and your phone number in the subject line.

You must attach the following photos:

Of the package label
Of the package
Of the product that arrived broken

WHAT WE WILL DO:

Once we have verified all the information you send us, and if we have the damaged product in stock, we will send you a new product, and the shipping costs will be borne by KUUS, to the delivery address of the original order. If the address is different, these costs will be borne by the customer, who must pay them prior to shipping.
If we don't have the product in stock, we'll offer you a similar product or a refund.

WHAT DO I DO IF I HAVE RECEIVED A BROKEN PART?